Starting With a Strategy
Inside: The information architecture of existing sites in the broader M Health ecosystem reflected the organizations’ internal structures. The team knew this approach had to go if we wanted to deliver a useful, usable digital experience.
Outside: When people visit the websites of healthcare providers, it’s often because they need to, not because they want to. So this site had to help patients and visitors find the answers to all their questions, without having to drill down through layers of content.
Healthcare site visitors can be confused, anxious or frustrated. So we created a site that leverages the power of search with the adaptability of flexible content design to create a streamlined path to relevant information.
To meet the needs of content creators we built in key areas of flexibility, while maintaining structure and consistency for end users. Search driven components allow individual services and departments to surface contextual and timely events, news, and stories.
Launching the Site
M Health has a reputation for putting patients first. Now they have a unified digital presence that shows that their expertise and care for patients’ well-being extends beyond hospital walls. With its blend of powerful search and flexible content design, M Health’s site meets the needs of all users. Content owners have a consistent yet flexible platform for communication. And most important of all, patients have a stress-free way to quickly find the information they need most.