Starting with a Strategy
In the modern B2B context, getting customers to shift over to your new digital platform takes a lot of work - training, enablement, and true convenience. In that sense, the hardest challenge to solve for is getting buy-in from your customers and driving adoption to the platform; and when that platform is a Commerce-centric platform, the stakes are high. While the main challenge is driving adoption with their distributors, they are using the success of this investment to launch distributor-branded portals using Magento Cloud – paving the future of B-to-little-B is for the global beauty giant.
SalonCentric came to Rightpoint looking to create an omnichannel strategy for their Midwest distributors of beauty products: State Beauty Supply, and RDA Pro Mart. Together, State|RDA would bring the best of in-store experience to the digital commerce experience. In doing so, they saw need replatform their B2B site to Magento Commerce Cloud. Together we leveraged the multi-store capabilities of Magento, blending content and commerce in a B-to-Small-B distribution sales context.
Rightpoint implemented the Magento Commerce solution with the capability of launching up to 200 storefronts. Logistics challenges included client onboarding, digital assortment, merchandising and regionally-specific marketing, and more. Integrations required a custom payment method, integrated with Magento’s stored card functionality, to integrate with the cards used by these stores. Offline order history, products, inventory, and customer information will all continuously update.
Specific UX improvements include:
- Pickup in store
- Special account permissions for sales reps and non-sales reps
- Site Launcher: Ability for master store admins to easily launch new regions, new teams, and new catalogs across the distributor organizations, creating and maintaining launch templates.
- Multi-media CMS and video capabilities
- Store Locator
- Custom product types
- Omnichannel Strategy
- Content Design
- User Experience (UX) and Design
- Customer Experience Design
- eCommerce and Websites
- User Journey Design
- Magento Cloud
- Integrations to ERP, PIM, CRM, CMS, POS
- Business Intelligence Tooling