Customer Experience

When it comes to customer experience, perception is your brand’s reality. We help clients elevate that reality every time they interact with customers – across channels and across the lifecycle from initial awareness through retention and advocacy. By bridging digital with physical, we achieve frictionless, consistent and human-centered experience delivery.

Our multi-disciplinary teams connect the dots across sales, marketing, operations and technology to consider nuances across the full eco-system. We ground our work in knowledge and evidence, but always orientate to the uniqueness of each brand/customer relationship. We believe in the ‘Science + Art’ of the possible. We are relentless in the quest to deliver experiences that are delightful, intuitive and bring a brand’s essence to life.

  • Customer Experience Strategy
  • Acquisition & Engagement Strategy
  • Digital Marketing & SEO
  • Marketing Analytics & Reporting
  • Marketing Technologies
  • Omni-Channel Experience Design
  • Website Design & Development
  • Mobile Design & Development
  • Customer Portals Experience
  • Sales & Service Experience Strategy
  • Field Service Strategy
  • Self Service Experiences
  • Relationship Management Technologies

Our Capabilities

As a full service digital agency, Rightpoint uniquely provides our clients with integrated multidisciplinary teams across these five areas.

Our Software Partners

We are proud to be named one of the few charter members of the Microsoft 365 Content Services Partner Program, a Sitecore Platinum Partner, an Episerver 2019 Strategic Partner of the Year, a Salesforce Partner, Gold Adobe Partner, and one of the original 13 companies in the world recognized as a certified Google Developer Agency.

We're also proud to team up with these top industry innovators.

  • Akumina
  • Amazon
  • Apple
  • Brightcove
  • Cloudcraze
  • Coveo
  • IMO
  • InRiver
  • Insite
  • Localytics
  • Nintex
  • Square