Landing Pages

Knowledge and answers are harder to find as today’s employees are drowning in a sea of documents, applications, and internal chats. Knowledge AI helps resolve this conundrum by helping workers access the key information needed to complete tasks. It encompasses the proper harvesting, governance, and tagging of content and documents to connect people with answers they seek.

Knowledge AI and Search 

Transform your business to thrive in the experience economy – our POV discusses how to become an experience-led company that is able to envision and execute exceptional digital experiences.

Becoming an Experience-led Company

In just a few short years, the retail landscape has transformed, shifting power from the retailer to the customer. 

Innovate and Adapt: How to evolve with changing retail customer experience demands

Create experiences that connect people and drive meaningful outcomes for your organization by putting employees at the center of everything you do.

Employee Experience is the Future of Work

Rightpoint has identified five key predictions for the trajectory of Customer Experience as a business function and discipline. Download the report to see how the pandemic shifted business priorities regarding Marketing and Technology.

Forecasting Customer Experience Priorities in the Post-Pandemic Era

Customer-centric companies make CX a top priority by driving shared goals across functions and empowering cross-functional collaboration on CX and digital transformation initiatives.  

Customer Experience Transformation: Take Your CX to the Next Level 

How often have you tried to find critical information to answer questions from a client or customer? After searching for minutes or hours, inevitability you give up. The ability to find the right information at the right time is more critical than ever before.  In this demo, Mike Marnocha, Director of Enterprise Search AI and KM Solutions, will walk you through three user scenarios where information is obtained quickly and easily.  

Knowledge AI and Search Demo

B. Joseph Pine II explores why employee engagement is the new competitive differentiator in today’s experience economy. 

Embracing the Employee Experience

The eBook from Rightpoint looks at opportunities for CPG brands to expand their customer base and revenue streams, as well as the digital initiatives required to meet them.

The CPG Evolution: Rise of the DTC Challengers and Small Business Marketplaces

Balancing initiatives to create exceptional customer experience can be difficult. Our guide highlights what you can do to make this process a little bit simpler. 

The Role of Employees in Creating Customer Experience Transformation

The Return on Total Experience Framework gives organizations the resources and road map they need for a holistic view of experiences, outcomes, and ROI on their experience investments, so they can make data-driven experience decisions going forward.

Return on Total Experience Framework

Considering the strength of these numbers, it’s tempting to entirely shift focus to key e-commerce moments and ensure the customer experience at those times is of the highest caliber—specifically, the moment they make the purchase. 

Content and Commerce Connections

Differentiation is no longer just about creating the best customer experience. It’s about creating a culture where employees are the differentiator.   



Employee Experience Transformation

In today’s world, the way that employees engage with their customers and with each other has truly become all-digital and completely cloud based. To really build a great employee experience, those tools need to work seamlessly and comprehensively to empower your team to maximize their relationships with your customers.   



Sales and Service 

To improve both your Customer Experience (CX) and Employee Experience (EX), it is essential to identify the critical touch points that significantly impact both parties. These are the moments that matter. CX and EX are interconnected, and achieving success in both areas leads to remarkable outcomes. By measuring and analyzing these moments, organizations can gain valuable insights to enhance the overall experience and create a seamless and satisfying journey for all stakeholders.

Total Experience:  Your Guide to Delivering a Unified Customer and Employee Experience.

Empower Your Frontline Retail Workers to Do More With Less.

Microsoft and IDC Roundtable

We believe a world-class digital workspace empowers employee autonomy and accountability, connects employees to personalized experiences and enables efficiency throughout the workforce. 

EX Digital Workplace

We explore the fundamental technology gaps that cost the US healthcare industry billions each year and how to create better experiences that address the needs of all stakeholders.

Can Digital Health Save the US Healthcare Industry?

Companion Experience

Productization of Services

In-product Experience

Spark Moments, built on Viva Insights and Microsoft Teams, provides solutions to re-build “weak-tie” relationships, and foster the strength of your organization’s network. 

Spark Moments: A Rightpoint Employee Experience IP

Businesses facing a rapidly changing work and talent environment must be proactive to meet the evolving needs of the organization and employees. Great employee experience requires an iterative culture of data driven insights, change and measurement. 

People Insights

Customers expect remarkable digital experiences, they demand consistency and speed as much as they want intuitive design and delightful interactions. Rightpoint can help you bring captivating and impactful digital experiences to your customers. 

Digital Experience: Human Connection, Delivered in Digital 

We believe a world-class digital workspace Empowers employee autonomy and accountability, Connects employees to personalized experiences and Enables efficiency throughout the workforce.

Digital Workspace

With a history of innovation, we have experience with connected devices, virtual reality development, IoT development, augmented reality app development, and IoT connected devices. 

Augmented Reality, Virtual Reality and IoT Connected Devices

The e-Commerce marketplace enjoyed a banner year in 2020, exceeding expectations that has continued into 2021 and is showing no signs of slowing down. 

Smart CX Investments for Smarter E-Commerce Experiences

What can you do right now to help you bump up sales, and win new customers this Black Friday/Cyber Monday?

22 Ways in 2022 to Boost Holiday Sales

This eBook will explore how an ECOE can benefit an enterprise looking to invest into the modernization of its eCommerce and direct to consumer digital investments.

Future-Proof: How an eCommerce Center of Excellence Enables CPG to Thrive in the DTC Era

Organizational transformation is a critical step in bolstering employee experience, which is why we approach the process from more than a technology perspective.

Employee Experience Vision

We’ve been designing and building mobile apps for 15 years to help fix onboarding problems for mobile users and build a mobile app that will become an integral part of your customers lives.

The Secret to Onboarding Mobile Users

If you want a long-term relationship with customers, you need to commit to this as a core part of your strategy and support it with a few critical practices.

Five Key Practices For Retaining Your Mobile Customers

In this study, we will review the trends that are here to stay, what shoppers think of as "essential" in the new world, and how consumer brands can adapt their business to the continued digital shift.

The New Essentials

Discover why and how native apps are amongst the best opportunities to meet your consumer’s expectations for an equitable relationship.

The Next Generation of E-Commerce Investment: Native Mobile Apps

Rightpoint, a Genpact company, is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. 

Rightpoint has been named in the Forrester Now Tech: Global Digital Experience Services, Q4 2021.

Rightpoint is proud to be ranked #5 in the HFS report and #1 in the Voice of Customer category.

Rightpoint Ranked #5 in HFS Top 10 Employee Experience Services 2022 Report

The Commerce accelerator aims to make implementations easier, whether that means having a site up and running as soon as possible or allowing clients to spend more time on rebranding and customizing features.

Spark for Optimizely Commerce

As IoT continues to dominate our world, there’s an ever-increasing business need to connect the physical and digital ecosystems with a frictionless user experience.

Connecting the Physical and Digital Worlds Through IoT

The digital transformation experienced during the pandemic means that consumers control their environments more than ever – both IRL and online.

High Tech with a Human Touch: The Role of Real People within Digital Experiences

Extended Reality

Whether your needs require the creation of new products and services or a complete banking digital transformation, Rightpoint delivers unique banking customer experiences through strategy.  

Banking Digital Transformation 

We have assembled a list of technologies that simply cannot live up to the hype, as well as some that do and others that are undervalued. 

Believe the Hype? Not All Tech Trends Live Up to Their Reputation

This eBook details how retailers can chart a path to maturity and create a roadmap for growth for your health and beauty brand.

 Business is Blooming for Health Wellness and Beauty Brands

This paper from Rightpoint seeks to uncover the behavioral psychology behind the patient experience and demonstrate how to translate those ideas into elements of a successful mHealth app.

Improve Patient Adoption of Your mHealth App

Rightpoint offers clients end-to-end IoT solutions to help from concept to design and development, hardware and firmware development, backend services, data engineering and analytics.

Experience-led Transformation in Today’s Experience Economy

In this report, we have identified the current digital health landscape and provided insights into why now is the time to invest in Digital Health. 

The Healthcare Revolution: 3 Reasons to Invest in Digital Health

The key to solving real pain-points in 2021 and beyond is by leveraging a variety of sources of qualitative and quantitative data. Here’s more on what that entails and how you can get started.

Solving Real Pain Points With the Right Data

We highlight how to successfully pivot to experiences, products, and services that deliver on the changing expectations of consumers and employees.

COVID-19 and Why It’s Driving the Need to Pivot: A Snapshot Research Report

2022 is a year dedicated to incremental changes that capitalize on recent successes – download our research report to learn key insights to set your company up for success.

Capitalizing on Momentum

Google recently announced that come 2023 the ubiquitous Universal Analytics (UA) will stop collecting data and be no more. 

Approaching the GA4 Transition as an Opportunity

Discover next generation connected device management solutions and IoT services from Rightpoint. Explore IoT integration, software architecture, and more. 

Connected Devices Services

Rightpoint’s approach to delivering successful organizational change management begins with well-defined, co-created target business outcomes and ambitions for the cultural evolution. 

Change Management: The Right Way to Navigate Transformation

Content services platforms (CSP) have been a go-to strategy for businesses to manager their digital assets for years. But as the world has shifted more towards digital media, cracks have begun to form in CSP platforms. 

Evolving Solutions for Digital Asset Management

Consumers look to home and bedding companies to boost its comfort levels and brighten its personal spaces; with the right strategies in place you can live up to consumer’s expectations.

6 Omnichannel Strategies for Home and Bedding Companies

Is your company Matter-Ready? Learn the benefits Matter will bring to the market as well as the new opportunities it opens for innovation with our report, Matter Matters: The New Opportunities and Challenges for the loT.

Matter Matters: The New Opportunities of loT

People are the lifeblood of your organization and they need an effective digital workspace in order to work more efficiently, better serve customers, experience higher levels of engagement, and gain quicker access to critical information.

Spark Workspace: A Rightpoint Accelerator

See how leading organizations like Costco, Sea World, General Motors, Draft Kings and more are leveraging Rightpoint & Mobile to create more meaningful experiences.

Mobile App Strategy, Design & Development

At Rightpoint, we view Sales Experience as the intersection of Outside-In (Customer) and Inside-Out (Employee) perspectives. Our approach is human-centered—we do not forget the folks providing the service and the people who need it. 

Transforming Your Sales Experience for Customers and Employees

We reveal exactly what has changed when it comes to making that replatforming decision. 

A Comprehensive Guide to Replatforming E-Commerce

We seek to separate the myths from reality so that e-commerce managers can make more clear-eyed assessments when selecting a platform.

A Buyer's Guide for eCommerce Platforms in the 20's 

The measurement of outcomes from CX investments will become a heightened expectation of budget holders and decision makers—in other words, CX professionals must know how to measure ROI if they are to keep receiving the “I.” 

Winning the ROI Battle on Customer Experience Investments

This piece of content is a subset of The New Essentials report and breaks down the findings from our research into three key findings of consumers’ priorities and perceptions of essential within the Home and Bedding Industry. 

The New Essentials: Home and Bedding

This piece of content is a subset of The New Essentials report and breaks down the findings from our research into three key findings of consumers’ priorities and perceptions of essential within the Fashion and Apparel Industry. 

The New Essentials: Fashion and Apparel

An industry specific guide on the products, channels, and services that define the new normal.

The New Essentials: Beauty

The New Essentials: Health and Wellness

We reveal not only how to set your brand apart from the rest, but create memorable experiences that keep customers loyal to your brand. 

Avoid the Sea of Sameness

At Rightpoint, we believe that from discovery and consideration, to transaction and advocacy, people want to shop in an aesthetically pleasing, entertaining environment that rewards both the buyer and the business. 

Consumerization of B2B: Translating Consumer Mobile Behavior into B2B Opportunities

This consumer banking report is written for business leaders looking to deliver impactful products and services that meet their customer’s evolving expectations. 

Putting the Consumer in Consumer Banking First

We surveyed 1,000 US consumers to explore channel preferences, purchase motivations and category affinities. Check out what we learned in our latest consumer report, Stocking up and Seeking out: Online Shopping Dynamics in the Roaring Twenties.

Stocking Up and Seeking Out

Winning at a game of darts requires more than just hitting the bullseye. To win and outscore your opponent requires strategy and direction, and a good deal of experience.

Stages & Solutions: Today’s Commerce-Tech Operator Profiles and Preferences

Learn key insights on how Gen Z has formed relationships with banks – and what they value most in a financial institution.

Gen Z and Wealth: How to Attract and Earn the Loyalty of a Critically Important Generation

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