The Role of Employees in Creating Customer Experience Transformation
A successful customer experience transformation within an organization is rarely the result of a single experience enhancement or service improvement—it requires substantial alignment and adoption of a holistic view of your customer experience strategy.
Taking this broad lens isn’t easy – on one hand, siloed initiatives across teams that touch portions of the journey can cause disconnected experiences; on the other hand, cross-functional collaboration on the entire journey can be slow and cumbersome for teams.
Download this guide to:
Learn how you can reduce complexity through organizational structure.
Discover the importance of putting employees at the center of CX.
Find out ways to marry the brand to CX and EX.