Return on Total Experience Framework

Unlock the full value of all your Experience investments

Organizations know they need to provide experiences that build loyalty among customers and employees, but until now, measuring the return on their experience investments has been fragmented and difficult. The Return on Total Experience Framework gives organizations the resources and road map they need for a holistic view of experiences, outcomes, and ROI on their experience investments, so they can make data-driven experience decisions going forward.

Get in touch today to learn how Rightpoint can help you implement ROTX to get more value from your experience investments.

Woman wearing blue glasses using a laptop at a cafe with coffee and toast on the table

Rightpoint, a Genpact Company, Introduces ‘Total Experience’ Approach to Help Enterprises Meet AI’s Rapid Adoption and Other Changing Market Dynamics

Two people talking and looking at a notebook at a desk with tablets

Ron Shamah and Neil Dowling Talk Total Experience

Total Experience: How to Identify and Measure the Moments that Matter – SVP, Customer Experience — Tom Quish