strategy / Wednesday, December 1, 2021

Customer Experience, By Any Other Name, is as Sweet for Your Customers

At Rightpoint, we view CX as everything a brand does to deliver an experience that works better for people – see how we can help you achieve your CX goals with our approach.

strategy / Tuesday, November 9, 2021

The Forces That Are Redefining Loyalty

Today, customer loyalty hinges more on supply chains and logistics than it does on marketing tactics. Where once you put a great deal of thought and effort into creating a great unboxing experience, beginning in October all focus will be on whether or not you can receive and fulfill an order within five or six days.

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