Today, customer loyalty hinges more on supply chains and logistics than it does on marketing tactics. Where once you put a great deal of thought and effort into creating a great unboxing experience, beginning in October all focus will be on whether or not you can receive and fulfill an order within five or six days.

Sergey Chmelev looks at how some of the most important B2B functionality can be implemented within the Commercetools platform.

Phillip Jackson predicts that we will start seeing a seismic shift back to in-person retail that carries through the rest of the year – here’s more on how this move will have ramifications in both the short and long term.