Strategy / Thursday, March 4, 2021

Point of No Return: To Reduce Churn, Utilize Data at Each Step of the Customer Journey

Rightpoint follows a quantitative and qualitative approach to understanding customer journeys, sentiment and the trigger points across channels and time with the potential to make or break an experience.

VP, Marketing Sarah Strauss

Wave Reviews: Rightpoint Shines in Forrester’s Customer Experience Strategy Consulting Report

Head of Customer Experience Strategic Solutions Stephanie Bannos

Checking In: The Future of Travel Post-COVID-19

Vice President, Microsoft Alliances Rich Wood

Microsoft Viva Quick Take: Manufacturing and the Front Line

Vice President, Microsoft Alliances Rich Wood

EXP is our DNA: Microsoft Viva and Rightpoint

Technology / Tuesday, March 2, 2021

5 Examples of How Marketers Can Create Relevant Customer Lifecycle Messaging

One of the most effective solutions to avoid conflicting messages and to reduce the workload marketing teams experience is to start using a marketing automation platform that can offer smooth, integrated communication via multiple channels.

Innovation / Thursday, February 4, 2021

Perspective on Microsoft Viva – Employee Experience Platform (EXP)

Strategy / Wednesday, February 3, 2021

Four Trends to Consider in 2021

2020 was an enormous growth year for digital commerce and that will continue into 2021. Here are 4 commerce trends we expect to see in 2021.

Mobile / Wednesday, February 3, 2021

5 Mobile Strategies for Improving Conversion Rate and Average Order Value

Mobile eCommerce continues to grow among consumers. Here are 5 strategies you can use to improve your mobile conversion rate and AOV.

Strategy / Tuesday, February 2, 2021

5 Proven Strategies for Delivering a Superior Payments Experience