Stephanie Bannos

Head of Customer Experience Strategic Solutions

Stephanie leads the Customer Experience practice and drives our CX solution evolution and GTM strategy.

Expertise Area
  • Customer Experience
  • Customer Strategy
  • Growth Strategy
  • Digital Marketing
  • Customer Data Strategy

Articles by Stephanie

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Featured Post Why Intentionality is Key to Data-Driven UX Design The goal of brands shouldn’t be to collect as much data as possible, but rather to collect data with intention – learn more on what those intentions might be, what factors are driving changes in data usage and how to capitalize on those trends. Read More

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The Truth About D2C: Patience and Data Collection are Virtues
Before embarking on your D2C journey, consider these five truths about the process and how a partnership with Rightpoint can meet them head-on.

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Checking In: The Future of Travel Post-COVID-19
Stephanie Bannos highlights three key trends in the travel industry to watch in the coming year, as well as some ways Rightpoint believes brands can capitalize on them.

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Emotion Carries: Forge Meaningful Customer Relationships By Building Emotional Loyalty
The concept of Emotional Loyalty is particularly prescient during this pandemic, which gives brands the opportunity to accelerate digital engagement, whether it’s connecting with customers on a one-on-one basis or getting creative in what it means to do business online.

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Why Now and How? Voice of the Customer as a Powerful Tool During COVID-19
Your VoC program must be dynamic and adaptable to the rapidly changing customer and employee ecosystem, and thereby be built to provide timely, consistent feedback to inform impactful changes to the customer experience.

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Staying Relevant: Four Pillars of the Banking Experience
Stephanie Bannos explores four pillars of the modern banking experience and how banks can stay relevant in today's market.

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CX Predictions for 2021
As we begin to enter 2021, we anticipate seeing three categories of investment in customer experience: stabilize, advance, and evolve.

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