Blog PostThe Truth About D2C: Patience and Data Collection are Virtues
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Featured Post Why Intentionality is Key to Data-Driven UX Design The goal of brands shouldn’t be to collect as much data as possible, but rather to collect data with intention – learn more on what those intentions might be, what factors are driving changes in data usage and how to capitalize on those trends. Read More
Blog PostChecking In: The Future of Travel Post-COVID-19
Stephanie Bannos highlights three key trends in the travel industry to watch in the coming year, as well as some ways Rightpoint believes brands can capitalize on them.
Blog PostEmotion Carries: Forge Meaningful Customer Relationships By Building Emotional Loyalty
The concept of Emotional Loyalty is particularly prescient during this pandemic, which gives brands the opportunity to accelerate digital engagement, whether it’s connecting with customers on a one-on-one basis or getting creative in what it means to do business online.
Blog PostWhy Now and How? Voice of the Customer as a Powerful Tool During COVID-19
Your VoC program must be dynamic and adaptable to the rapidly changing customer and employee ecosystem, and thereby be built to provide timely, consistent feedback to inform impactful changes to the customer experience.
Blog PostStaying Relevant: Four Pillars of the Banking Experience
Stephanie Bannos explores four pillars of the modern banking experience and how banks can stay relevant in today's market.
Blog PostCX Predictions for 2021