Blog PostService With a Smile: Empathy is Paramount to Customer Interactions
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Featured Post Customer Experience, By Any Other Name, is as Sweet for Your Customers At Rightpoint, we view CX as everything a brand does to deliver an experience that works better for people – see how we can help you achieve your CX goals with our approach. Read More
Blog PostWhy Intentionality is Key to Data-Driven UX Design
The goal of brands shouldn’t be to collect as much data as possible, but rather to collect data with intention – learn more on what those intentions might be, what factors are driving changes in data usage and how to capitalize on those trends.
Blog PostThe Truth About D2C: Patience and Data Collection are Virtues
Before embarking on your D2C journey, consider these five truths about the process and how a partnership with Rightpoint can meet them head-on.
Blog PostChecking In: The Future of Travel Post-COVID-19
Stephanie Bannos highlights three key trends in the travel industry to watch in the coming year, as well as some ways Rightpoint believes brands can capitalize on them.
Blog PostEmotion Carries: Forge Meaningful Customer Relationships By Building Emotional Loyalty
The concept of Emotional Loyalty is particularly prescient during this pandemic, which gives brands the opportunity to accelerate digital engagement, whether it’s connecting with customers on a one-on-one basis or getting creative in what it means to do business online.
Blog PostWhy Now and How? Voice of the Customer as a Powerful Tool During COVID-19