Rightpoint, the independent customer experience agency with technology its core, was named the 34th top managed service provider by MSPmentor 501. MSPmentor 501 is a distinguished list identifying the world’s top 501 managed service providers (MSPs). Channel Futures runs the selection program every year and Rightpoint was selected for its growth including revenues from cloud, managed services, consulting, professional services and reselling. Some of the largest verticals serviced are consumer staples, energy, finance, healthcare and insurance.
Rightpoint launched its Managed Application Services practice in 2008 to provide on-going Support and Maintenance services for clients. In 2017 it was relaunched as Digital Operations Services (DigOps) to evolve past the legacy IT focused MSP model. Commenting on the award, Joseph Lee, Senior Vice President at Rightpoint, leading the DigOps unit said, “On behalf of the DigOps team at Rightpoint, we are honored to be named in the MSPmentor Top 501 MSP in the world. We have grown the unit by 1,000 percent within three years, and this award is a great recognition of the exemplary work we do for our clients every day.” Lee added, “We’ve developed a comprehensive and proprietary DigOps framework in order to meet our clients’ business and technical requirements for their critical line of business applications.”
Rightpoint’s Digital Operations teams provide comprehensive services for production line of business applications, leveraging a diverse group of on-shore and off-shore project managers, developers, quality assurance and site reliability engineers to deliver customer centric end-to-end services. The vertical integrated support model incorporates aspects of software engineering and applies them to infrastructure and operations problems to create ultra-scalable and highly reliable systems. DigOps site reliability team grew exponentially in 2019 and provides 24/7/365 SLA defined responses, with proactive management.
“Our critical application support offerings have expanded from primarily CMS platform management and support to include a wide array of custom applications, native mobile apps, IoT, intranets and others, across a variety of cloud platforms. We are always looking at how to evolve our offering to help clients succeed at the speed of innovation,” said Jason Alexander, Director of ITOps and DevOps.
The DigOps development team at Rightpoint delivers a lean and agile approach that significantly improves shipping feature releases with a DevOps culture and mindset. “Our engineers have developed a range of skills that are not limited to a single function and work across the entire lifecycle from development and testing to deployment of services,” noted Keith Thompson, Director of DigOps Dev. The DigOps development teams have been focused on repeatable and reliable release processes with near zero downtime for the past two years and have achieved a robust 85 percent implementation with progressive results across its clients.