CHICAGO – OCTOBER 24, 2018 – Voicify has partnered with Rightpoint, a leading Customer Experience agency headquartered Chicago, IL and offices across the country including Boston, Los Angeles, Dallas, Atlanta, Oakland, Detroit & Denver. The inspiration for the partnership: bring an enhanced and effective process to deploy voice applications to market by leveraging Rightpoint’s passion with innovation and whole customer experience ownership.
As a CX agency, Rightpoint engages with each layer and micro-moment of the customer journey. With the swift advancement and acceptance of smart speakers and displays, Rightpoint is witnessing an increased demand for bringing voice applications to market to support specific moments of the customer journey. Voicify supports these moments by allowing Rightpoint to strategize and execute against their customers’ needs in an instant, while constantly expanding the voice content across the major platforms of Cortana, Alexa and Google.
“Rightpoint has a way of infecting their customers with excitement, passion and vision that is priceless.” says Jason Fields, Chief Strategy Officer of Voicify. “I have a long history seeing this in person and I am deeply excited to see how they leverage the Voicify Voice Experience Platform to meet their customers’ demands.”
“The Voicify Voice Experience Platform was quickly introduced into our plethora of service offerings” stated Chris Crombie, Rightpoint SVP of Sales and Alliances. “Forward thinking companies have started to realize that voice applications will soon be part of their overall customer experience offering. The Voicify platform is designed to help digital transformation companies, like Rightpoint, deliver exceptional Voice and AI powered content to its clients in an alternative way to plain text. Our customers rely on us to bring innovative ideas to each meeting. We feel like we can lead with Voicify in a lot of those conversations.”
Rightpoint is an independent customer experience agency with technology at its core. We create impactful digital experiences driven by insight, strategy, design, and technology to help clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1,000 companies, has been named one of Crain's 50 Fastest Growing Companies in Chicago for four consecutive years. Rightpoint is the largest independent agency with 450 employees across 10 offices. For more information, visit rightpoint.com.
Voicify is the market leader in voice experience management software that combines voice optimized content management, cross-platform deployment, and voice-specific customer insights.
The Voicify Voice Experience Platform™ enables marketers to connect with their customers by creating highly engaging and personalized voice experiences that are automatically deployed to a broad array of voice platforms such as voice assistants (Amazon Alexa, Google Assistant and Microsoft Cortana), chatbots and other services. The platform enables non-technical users to deploy feature-rich voice applications quickly and efficiently while offering the flexibility of unlimited customization.
Once brands have built and deployed a voice application on the Voicify Platform, brand authors can administer voice content within the Voicify Voice Content Management System™. The Voice Content Management System™ offers an intuitive interface that allows non-technical personnel to create, modify, and remove content for a voice application. This allows brands to create and maintain voice experiences that are more dynamic and engaging.