Industry veteran to lead company's Customer Obsession Strategy, advance CRM capability and delivery
CHICAGO – March 20, 2014 – Rightpoint, Chicago’s leading digital agency and technology consulting company has appointed Tim Kippley to lead the company’s customer obsession strategy as Director of Customer Obsession. In this role, Kippley will also be part of Rightpoint’s leadership team.
Kippley’s role will be focused on creating and implementing the strategy, process, team structure and metrics surrounding Rightpoint’s key client partnerships to further engrain the customer obsession mindset across all Rightpoint team members. Kippley will also support business development efforts and cross-selling strategies for Rightpoint’s CRM service line.
With more than 17 years in Chicago’s technology services industry, Kippley’s career spans companies including Lexis Nexis, SPSS and Honeywell International. Most recently, Kippley served as Chief Strategy Officer for custom software development firm, Geneca, where he elevated the company’s customer service growth strategy, as well as account service strategies. Recognized as an exceptional mentor and coach, Kippley also developed new internal roles and processes.
“The addition of Tim Kippley to Rightpoint is a significant step in building the depth and breadth of our leadership team,” said Jobin Ephrem, Managing Director at Rightpoint. “Tim’s success in forging strong client relationships, generating new business, delivering the highest level of client service and mentoring junior leaders, will be an incredible asset to our team.”
Kippley earned a Bachelor of Science degree in Mechanical Engineering from the University of Wisconsin-Madison. Currently, Kippley serves on the Contributions Committee for Make-A-Wish Illinois and volunteers with Lumity on the STEM (Science Technology Engineering and Mathematics) program for the Chicago Public Schools.
Rightpoint's business philosophy rethinks the "typical" consulting model, combining attributes of management consulting, IT consulting, and creative agency services to help clients drive business results by solving strategic problems. Rightpoint’s breadth of services include digital strategy, mobile, social, cloud, CRM and application development. With a client base of over 150 companies, Rightpoint was named to Forbes’ 2014 list of America's Most Promising Companies. Rightpoint's pervasive "intrapreneurial" spirit,ensures that clients "get it right" the first time, is the foundation by which Rightpoint has built a strong, national reputation for excellence.