Stephanie joined the Rightpoint team in 2019 bringing deep cross-industry expertise in Customer Experience across sales, marketing, digital and operations. As the VP, Global Leader of Customer Experience Solutions, Stephanie is responsible for defining and driving our CX Offerings go-to-market and thought leadership, as well as supporting our clients directly with their CX ambitions.
After starting her CX journey at PwC, she’s driven CX and Digital Transformations at Citadel Investments, United Airlines, Nordstrom’s Trunk Club, and L’Oreal USA. She’s as passionate about the Experience delivered as she is about the data and organizational constructs required for success.
Stephanie has a BA in Finance from Illinois Wesleyan, so understanding impact and ROI has always been core to her CX philosophy. When not aspiring to create great customer experiences, Stephanie is embarking on her own experiences exploring the Chicago restaurant scene and traveling at any available opportunity.