https://www.rightpoint.com/thought/articles/2021/01/20/emotion-carries-forge-meaningful-customer-relationships-by-building-emotional-loyalty
The concept of Emotional Loyalty is particularly prescient during this pandemic, which gives brands the opportunity to accelerate digital engagement, whether it’s connecting with customers on a one-on-one basis or getting creative in what it means to do business online.
https://www.rightpoint.com/thought/articles/2021/01/20/cultivating-connection-understanding-the-evolving-needs-of-your-customers-from-afar
Ashlynn Denny discusses different research methodologies companies can use to gain valuable, timely customer insights to help inform critical strategic decisions.
https://www.rightpoint.com/thought/articles/2021/01/04/why-now-and-how-voice-of-customer-as-a-powerful-tool-during-covid-19
Your VoC program must be dynamic and adaptable to the rapidly changing customer and employee ecosystem, and thereby be built to provide timely, consistent feedback to inform impactful changes to the customer experience.
https://www.rightpoint.com/thought/articles/2021/07/14/everything-developers-and-designers-need-to-know-about-safari-15
What is the best web browser for developers in 2021? Explore expert tips and tricks for Safari for web development and design in this Safari 15 review.
https://www.rightpoint.com/thought/articles/2021/07/22/the-benefits-of-software-containerization
Learn the benefits of containerization and how software containers help your development teams create and test the best apps.
https://www.rightpoint.com/thought/articles/2021/07/26/immersive-experience-benefits
Explore the benefits of immersive experiences and learn how to craft immersive multimedia that enable robust customer relationships.
https://www.rightpoint.com/thought/articles/2021/07/21/improve-your-employee-portal-experience-with-viva-connections
See why Rich Wood thinks that Viva Connections is the best employee portal for your business and how it could provide the solutions you need.
https://www.rightpoint.com/thought/articles/2021/02/01/5-mobile-strategies-for-improving-conversion-rate-and-average-order-value
Mobile eCommerce continues to grow among consumers. Here are 5 strategies you can use to improve your mobile conversion rate and AOV.
https://www.rightpoint.com/thought/articles/2021/02/01/four-trends-to-consider-in-2021
2020 was an enormous growth year for digital commerce and that will continue into 2021. Here are 4 commerce trends we expect to see in 2021.
https://www.rightpoint.com/thought/articles/2021/02/01/business-is-blooming-for-health-wellness-and-beauty-brands
Our latest eBook details how retailers can chart a path to maturity and create a roadmap for growth for your health and beauty brand.
https://www.rightpoint.com/thought/articles/2021/02/01/modernize-your-enterprise-with-an-ecommerce-center-of-excellence
This eBook explores how an ECOE can benefit an enterprise looking to invest into the modernization of its ecommerce and DTC digital investments.
https://www.rightpoint.com/thought/articles/2021/02/02/5-proven-strategies-for-delivering-a-superior-payments-experience
To achieve truly differentiated user and employee experiences, you must align your digital payments strategy and vision with necessary modernization – here are five proven strategies for delivering a superior digital payments experience.
https://www.rightpoint.com/thought/articles/2021/02/09/microsoft-viva-quick-take-manufacturing-and-the-front-line
Rich Wood talks about the potential for the Microsoft Viva platform to bring digital solutions to manufacturing and frontline workers as well as why employee experience is needed for success.
https://www.rightpoint.com/thought/articles/2021/02/08/exp-is-our-dna-microsoft-viva-and-rightpoint
Rich Wood reacts to Microsoft’s announcement of Microsoft Viva and discusses how Rightpoint's Preferred Partner standing in Topics and Insights makes us well-positioned to be a Viva partner.
https://www.rightpoint.com/thought/articles/2021/03/01/5-examples-of-how-marketers-can-create-relevant-customer-lifecycle-messaging
One of the most effective solutions to avoid conflicting messages and to reduce the workload marketing teams experience is to start using a marketing automation platform that can offer smooth, integrated communication via multiple channels.
https://www.rightpoint.com/thought/articles/2021/03/11/maintaining-culture-during-a-pandemic-how-we-engage-with-our-team-virtually
While remote work poses many unique obstacles, we feel fortunate to have established an adaptive and functional work environment.
https://www.rightpoint.com/thought/articles/2021/03/01/wave-reviews-rightpoint-shines-in-forresters-customer-experience-strategy-consulting-report
Focus on remarkable customer experiences as your customer experience strategy to get a leg up on your competitors, just as Rightpoint has done.
https://www.rightpoint.com/thought/articles/2021/03/10/rate-of-return-the-roi-on-customer-experiences-is-hard-to-measure-but-present-throughout
Your customer experiences have a significant impact on the bottom line, though the costs and benefits are baked into adjacent data points and therefore might not be readily apparent.
https://www.rightpoint.com/thought/articles/2021/03/29/create-meaningful-user-experiences-by-making-an-app-part-of-your-digital-eco-system
Digital Products have never been more critical to the Connected Experience than they are today. They make us more efficient, create meaningful experiences, and make us feel safe and cared for – they make connecting with customers feel personal.
https://www.rightpoint.com/thought/articles/2021/03/29/watch-leading-with-mindfulness-your-innovation-growth-model
This Masterclass, led by Marty Zalewski, Managing Director, Europe was featured at the 2020 Web Summit.
https://www.rightpoint.com/thought/articles/2021/03/03/point-of-no-return-to-reduce-churn-utilize-data-at-each-step-of-the-customer-journey
Utilize data while defining each step of your customer journey to reduce customer churn. Consider these three customer journey examples from Rightpoint.
https://www.rightpoint.com/thought/articles/2021/04/09/the-magento-and-facebook-conversion-api-conundrum
Read Rightpoint's insights into the iOS 14 update and the Facebook Conversion API problem. See how looking at things through the client's eyes can help.
https://www.rightpoint.com/thought/articles/2021/04/09/the-havocs-of-war
Apple has decided to take a stance on privacy, calling it a fundamental human right and using that stance to differentiate itself from all other tech giants.
https://www.rightpoint.com/thought/articles/2021/03/24/5-problems-your-brand-will-face-in-2021-and-how-to-avoid-them
Avoid hiccups by checking out our list of the top five problems your brand will face in 2021, including steps to address them before they derail your customer experiences.
https://www.rightpoint.com/thought/articles/2021/04/05/googles-may-update-explained-core-web-vitals-and-page-experience
Don't get left in the digital dust. Contact Rightpoint today to start preparing your site for May’s update to Google’s algorithm.
https://www.rightpoint.com/thought/articles/2021/02/11/checking-in-the-future-of-travel-post-covid-19
Stephanie Bannos highlights three key trends in the travel industry to watch in the coming year, as well as some ways Rightpoint believes brands can capitalize on them.
https://www.rightpoint.com/thought/articles/2021/05/20/change-does-you-good-experience-evolution-and-always-on-measurements-enable-quick-strategic-shifts
Experience evolution uses data to continuously optimize the customer experience. See the best strategies for customer experience optimization now.
https://www.rightpoint.com/thought/articles/2021/05/21/sitecore-bolsters-its-offerings-with-five-exciting-acquisitions
Get all the details on the latest Sitecore news about the company’s recent acquisitions and the benefits these SiteCore upgrades bring to your business.
https://www.rightpoint.com/thought/articles/2021/04/19/content-and-commerce-complement-each-other-using-adobes-experience-cloud
Maximize the ROI of your Adobe Experience Cloud investment by partnering with Rightpoint. Find success in the e-commerce space.
https://www.rightpoint.com/thought/articles/2021/05/12/the-truth-about-d2c-patience-and-data-collection-are-virtues
If your business depends on direct-to-consumer sales, see what unique insights Rightpoint has to offer on D2C practices and strategy.
https://www.rightpoint.com/thought/articles/2021/05/02/meet-the-rapid-innovation-sprint-team
Learn about Rightpoint's Rapid Innovation Sprint Team. Get to know what kind of team members you will need to address business problems and growth opportunities.
https://www.rightpoint.com/thought/articles/2021/05/10/where-do-i-plug-in
See how Rightpoint uses this electric car case study example to illustrate how Rightpoint works with clients to tackle big problems together.
https://www.rightpoint.com/thought/articles/2021/05/27/gain-a-superpower-explore-the-apple-hig-and-android-material-io
Why Project management UI kits need Android & iOS human interface guidelines. See how to use Apple HIG & Material io in your task management UI now.
https://www.rightpoint.com/thought/articles/2021/05/13/aligning-your-employee-experience-in-merger-situations
Learn what makes a merger successful. See why sharing culture and critical knowledge allows you to keep more employees engaged after mergers and acquisitions.
https://www.rightpoint.com/thought/articles/2021/05/04/the-stages-of-a-rapid-innovation-sprint
Learn about each innovation step within Rightpoint's Rapid Innovation Spring Engagements (R.I.S.E).
https://www.rightpoint.com/thought/articles/2021/04/28/the-rapid-innovation-sprint-as-an-accelerator-for-your-big-idea
Tackle business problem solving and seize growth opportunities with digital products like Rightpoint's Rapid Innovation Sprint Engagement helps.
https://www.rightpoint.com/thought/articles/2021/06/07/four-key-considerations-for-a-successful-hybrid-work-model
Is hybrid the future of work? The hybrid work model is driving workplace transformation. Explore key considerations and tips for how to manage hybrid teams.
https://www.rightpoint.com/thought/articles/2021/06/22/bank-branches-need-to-be-more-like-apple-stores
Will bank branches exist in the future? Phillip Jackson explains how the customer-centric future of banking technology redefines the future of branch banking.
https://www.rightpoint.com/thought/articles/2021/06/28/google-io-and-wwdc-2021-happened-what-you-need-to-know-as-a-business-leader
Missed 2021 the Google I/O and Apple WWDC? Rightpoint has all key takeaways from both conferences and how you as a business leader can make the most of these announcements.
https://www.rightpoint.com/thought/articles/2021/06/14/center-of-attention-if-customers-arent-your-primary-focus-youre-already-behind
What is a customer-centric organization and what are the benefits of building one? VP of Strategy and Experience Juliette Connolly discusses winning a customer-centric business model and organizational structure.
https://www.rightpoint.com/thought/articles/2019/05/29/capitalizing-on-micro-moments-in-commerce
Thomas John, eCommerce practice lead, shares the importance of identifying & leveraging mirco-moments. Read more here!
https://www.rightpoint.com/thought/articles/2019/05/02/webby-honoree--outro
See howe we designed and developed a Webby-honored mobile application.
https://www.rightpoint.com/thought/articles/2019/05/16/popular-iphone-features-that-rely-on-accessibility
The subtle ways Apple builds accessibility into all their devices
https://www.rightpoint.com/thought/articles/2019/08/27/driving-customer-loyalty-using-conversational-ui
Chat bots and Voice are playing a bigger role in the customer journey.
https://www.rightpoint.com/thought/articles/2019/05/16/5-ways-to-make-your-app-design-more-inclusive
Get started with inclusive app design.
https://www.rightpoint.com/thought/articles/2019/09/30/the-three-phases-of-iterative-native-app-development-part-2
This is the second in a three-part series on the three phases of native app development.
https://www.rightpoint.com/thought/articles/2019/09/24/three-considerations-when-moving-workloads-to-the-cloud
Considering moving to the cloud? Don't overlook these fundamental concepts.
https://www.rightpoint.com/thought/articles/2019/09/18/innovating-innovation
In today's competitive environment, product innovation should be pursued a competitive differentiator.
https://www.rightpoint.com/thought/articles/2019/10/23/innovation-through-implicit-design
Harnessing the Natural Tension Between Design and Development.
https://www.rightpoint.com/thought/articles/2019/12/13/fundamental-entrepreneurship-tips
See the biggest tips for entrepreneurship for any tech startup. Learn the startup tips that helped make companies like Apple what they are today.