Adweek: The New Customer Experience 2020

Tuesday, October 20, 2020
Date and Time
Tuesday, October 20, 2020
1:50 PM - 2:10 PM EST
Location
Virtual Event

What’s Working. What’s Not. What’s Next.

 

Businesses of all shapes and sizes have been faced with an unprecedented need to change – to pivot to experiences that deliver on the changing expectations of consumers and employees. We’ve also seen a rapid acceleration of the convergence of physical and digital worlds. Trends that have rumbled in the background for decades have instantly become the “new normal”. 

 

Today, leaders across industries are moving quicker to ignite new ways to deliver digital experiences and considering ways to replace (or at the very least augment) physical experiences and create moments that feel familiar and discoverable. New patterns are emerging. Today’s experiences become tomorrow’s customer expectations.

Meet the Speakers

TQ
Tom Quish
VP, Head of Design
Phillip Jackson
Phillip Jackson
Chief Commerce Officer, Something Digital
Location

Virtual Event