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Like many terms coined by analysts and journalists, I believe the term “customer obsession” is misunderstood. Inc. Magazine talks about The 5 Habits of Customer Obsessed Companies. Salesforce talks about The Three Keys for Igniting Customer Obsession. There is even a book called “Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing”.
Service Cloud offers a Service Console which allows you to prioritize your cases by source, date, urgency, and product topics. Based on this criteria, you can auto assign cases to your team members to resolve. Stay organized with every case that hits your console to reduce your resolution time.
Every organization has forms. They come in many shapes and sizes, formats, and are often a necessary evil. For organizations who use SharePoint as their intranet, they often utilize InfoPath as their form platform. It's an easy way to create forms and digitize business processes.
I had a dream late in the night of Friday, February 7, 2014. I dreamed I was creating a PowerShell/CSOM script—in a mad scientist fashion—that copied every asset, configuration, and data row from one SharePoint Online instance to another. It was going very smoothly in my dream, and the script came to life like the robotic personal assistant in the Spike Jonze movie, “Her”. I fell in love with my script, and I gave her cyan and magenta Write-Host lines to communicate with me. Her name was Elise. The script became my girlfriend and went to a bar with me to play darts.
With the SharePoint Conference just under a month away, I thought I’d give my top 5 reasons to attend.
We have all at some point been asked by our clients for a Stock Information Web Part for their SharePoint site. If you have not been asked for this yet, don’t worry. Hopefully this blog will come in handy. And you can be the magnificent Hero that added amazing drama to your client’s SharePoint site.
I'm working on an app that publishes content from one farm to another—all in CSOM. One cool thing about SharePoint's C# client API is that it allows us to easily simulate cross-farm functionality on our local (assumedly web garden) development environment. CSOM doesn't care whether it's context is a remote site collection, web application, or farm; everything in CSOM is technically remote.