Wednesday, October 5, 2016

Enabling Change for Your Digital Workspace – Webinar Summary

In case you missed it, Rightpoint recently teamed up with the international law firm Foley & Lardner LLP to host a webinar about enabling change for a digital workspace. The following is a summary of what we covered and the full webinar can be accessed here.

The Big Question…

A big question that we often get from customers is how do you achieve the change and outcomes that you are looking for with a new digital workspace or intranet?

After all, it is more than just a technology solution. It’s about driving employee engagement, productivity, collaboration, and knowledge sharing. That takes a lot of changes in behaviors and processes!

Put Your People First

One of the key drivers of success for any project, but especially with collaboration tools like digital workspaces, is making sure that your people are set up for success.

· Are they informed? The vision for the digital workspace needs to be relevant and understood across your organization, from the very early stages of the project.

· Do they feel supported? As you approach launch, educate and engage people early and often so they are empowered to own the solution and feel like they are part of the change.

· Is there encouragement? Build and integrate the solution into their environment, with an emphasis on “walking the talk” for sustained adoption.

The [email protected] Story

Foley & Lardner LLP partnered with Rightpoint to redesign their intranet that had been in place for 15 years. Together, we created [email protected], a new digital workspace designed to engage firm members by providing a personal, relevant, centralized intranet that aligned with business needs.

From the beginning, Foley understood that they were undertaking a different type of project and needed to engage the organization to get the results that they wanted. This is where change enablement came in, it was a priority for Foley from Day 1 and continued throughout the course of the project.

Foley focused on a few critical change objectives that contributed greatly to the success of the project:

· They identified each of their stakeholders, down to the individual, and held monthly briefings with them to create alignment across the organization.

· The roles of content owners and content managers were introduced to ensure quality; relevant content was maintained within the digital workspace.

· Champions and super users were identified and engaged to advocate for the change and enable a broad network of experts.

· A steering committee was established to provide governance and direction on an ongoing basis.

As a result, [email protected] has led to content that is well managed and up to date, better collaboration and knowledge sharing, and increased visibility across the organization.

What You Can Do Today

As you can see from the [email protected] story, enabling change was and still is essential to the success of their digital workspace.

We know that change programs take time and investment, but there are a few quick wins that you can start doing today to begin setting your project up for success:

· Discuss and assess the impact of the change. What does it mean for your people? Your processes? Your technology?

· Start thinking about how ready your organization is for the change. Is the culture accepting of change? What else is happening across the organization that should be considered? What can you start planning to help the organization get ready?

· Identify your key stakeholders, down to the individual, and start planning for how to engage them. Invest in this activity early, a stakeholder plan is a tool that you will use regularly throughout the course of the project.

· Conduct stakeholder briefings to get alignment across the organization. Focus on influential leaders and heavy users of the intranet.

Implementing a digital workspace is a big undertaking for any organization, but starting by taking a few of the steps above will help you prepare and enable your employees for the exciting change ahead.