Keeping the customer happy is no longer just about quality products or outstanding service. It’s about creating a contextual and relevant customer experience across all touchpoints, something we call Fluid Commerce.
While omni-channel started connecting the dots between specific touchpoints in the customer experience, Fluid Commerce delivers a predictive and contextual customer experience that reduces friction between all digital and physical channels.
Download the new POV and learn:
- Why it's time to go beyond omni-channel and embrace Fluid Commerce
- Benefits to the business and the customer
- Fluid Commerce in action, from inquiry to install in less than 24 hours
- How to bring together physical and digital technology along with data and systems