Technology is driving exponential growth in consumer expectations. Every industry is going through rapid change and disruption. This presents organizations like yours with both a great challenge, but also a great opportunity. Organizations today that think, act and operate like a tech company are the ones that will ultimately thrive.
Experts across Rightpoint’s multi-disciplinary teams of design, strategy, insights and technology came together to identify these CX-focused trends that will impact Marketing and IT leadership in 2019 and beyond.