2019 Customer Experience & Technology Trends

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Innovation / Mobile / Platforms / Technology

Technology is driving exponential growth in consumer expectations. Every industry is going through rapid change and disruption. This presents organizations like yours with both a great challenge, but also a great opportunity. Organizations today that think, act and operate like a tech company are the ones that will ultimately thrive.

Experts across Rightpoint’s multi-disciplinary teams of design, strategy, insights and technology came together to identify these CX-focused trends that will impact Marketing and IT leadership in 2019 and beyond.

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Marketing and IT trends covering:

  • Customer Experience Management (CXM)
  • Mobile & Emerging Tech
  • Digital Workplace Experience
  • Commerce
  • Content
  • Healthcare: Rapid Disruption