Thinking & Doing

Nov 9, 2016

The Salesforce Lightning Experience is Here to Stay

With the winter ’16 release, Salesforce made a poignant statement about the future of the CRM marketplace. Since the release, we have heard the same question from many of our clients: “Is Lighting for real?” Our answer is an emphatic YES.

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Nov 9, 2016

Your Lightning Journey

No matter the size of your organization, or the level of Lightning capability you are looking to embed, it is important to think about your strategy from two main perspectives: technology and change. The two components go hand-in-hand to ensure your project is ultimately a success.

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Oct 26, 2016

Hocus Pocus, Change

With Halloween just around the corner I couldn’t help but to post a Halloween themed blog. I was thinking through all the options. Perhaps we could talk about the perfect ingredients to a “witches brew” (metaphor for a change plan), or how to create your new favorite costume (metaphor for creating a vision for change).

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Oct 25, 2016

Why Your Product Should be Using a Maker Approach

Many times projects fail before they ever get started. Rightpoint is different than other digital agencies because we leverage a product driven or “Maker” approach in our engagements.

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Oct 21, 2016

SharePoint vs Sitecore: A Developer's Comparison

This summer, after eight years of almost exclusive experience as a SharePoint developer, I branched out and began my first Sitecore project.

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Oct 18, 2016

Mastering eCommerce Optimization: Retaining Customers

As Episerver points out, B2C retailers use aggressive campaigns to attract new customers that lead to repeat purchases. B2B sellers should target that goal and more. Sellers should be looking at ways to offer self-service support for on-going purchases, returns, payments, customer and technical support, and ways to lower their own cost of doing business.

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Oct 11, 2016

Mastering eCommerce Optimization: Converting Customers

This post focuses on closing the deal and maximizing its value. At the end of the day, there are many well designed online stores we all shop in. How many of them actually get the order? Why does a business buyer make the decision to purchase a similar product from one site to another? Are there other items they would have purchased had they thought about them?

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Oct 10, 2016

Salesforce + Power BI - A Dynamic Connection

As we work with our customers who use both Salesforce and Power BI, Rightpoint is increasingly requested to help integrate these two popular solutions in order to provide reports showing pipeline and actual revenue by customer. Since Rightpoint uses both Salesforce and Power BI internally, I thought it would be useful to describe how we went about the integration at high level, and the benefits it has provided.

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Oct 5, 2016

Enabling Change for Your Digital Workspace – Webinar Summary

In case you missed it, Rightpoint recently teamed up with the international law firm Foley & Lardner LLP to host a webinar about enabling change for a digital workspace. The following is a summary of what we covered and the full webinar can be accessed here.

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Oct 2, 2016

If You Aren’t Paying for It, You’re the Product. Or Your data Is.

On September 3rd Michael Jordan walked to the center of the field at the onset of the University of Michigan’s first football game of the 2016 season. The eye-pleasing, ceremonial activities of (arguably) the world’s best basketball player overshadowed any discussion around the details of the contract which led to his honorary captain’s position.

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Sep 30, 2016

Mastering eCommerce Optimization: Engaging Customers

We at Rightpoint believe that any digital experience must revolve around your customer. To create a user experience that meets their needs and leads to the business outcome you desire. In a completed sale, you must understand your customer, their roles, personas, and their path to purchase. Any online store you deploy must support that unique customer journey. Other digital and offline touch points should also support that same journey. This can be a challenge for manufacturers and distributors with diverse channels and well established business processes.

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Sep 29, 2016

Top 4 Trends in the Digital Healthcare Experience

With Sitecore Symposium in our rearview mirror, I wanted the chance to write about the most important insight and knowledge shared during our panel discussion, Own the Digital Healthcare Experience. Both Vadim Dolt and I were fortunate to speak on this panel and show how Rightpoint is helping transform the patient experience in healthcare, and are excited to present our Top 4 Trends in the Digital Healthcare Experience

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Sep 21, 2016

B2B eCommerce Leaders: It’s time to Optimize your B2B Customer’s Path to Purchase!

Episerver, a leading enterprise platform for Content and Commerce, recently published A Guide to Mastering Ecommerce Optimization. It is a well written eBook that is worth a look by eCommerce leaders and practitioners in any organization.

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Jul 18, 2016

BPM and Case Management Meets SharePoint

At the end of June, the BPM and Case Management Global Summit kicked off at the Ritz Carlton in Pentagon City.  This conference is relatively new and is run by Nathaniel Palmer, the organizer of BPM Next and well known BPM and automation leader.  Once again this was a very well run conference.

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Jul 17, 2016

Taking a Look at the SharePoint App for iOS

Last month Microsoft released the SharePoint mobile app for iOS. Since more of our clients require mobile SharePoint solutions, I thought I'd try the app out and give my assessment.

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Jun 13, 2016

Microsoft Flow: Meet the New Face of Workflow

Flow is one of Microsoft's newest products. If you have an Office 365 license, you should be very interested in Flow as it has a lot of both power and potential. In this post, I'll go through what Flow can do for you, explore what's cool, and what can be improved.

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Jun 8, 2016

Room Ninja Part Two: Continuous Improvement

When last we checked in on this project, the primary client device had evolved from a Pi + 3” touchscreen to a 5” resistive touchscreen, to a BeagleBone Black with a 5” capacitive touchscreen to a Windows tablet.

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May 17, 2016

Design Thinking Meet Change Enablement Your New Best Friend

Harvard Business Review recently invested some time in exploring the evolution of design thinking. The topics included organizational change, culture, innovation and strategy. While design thinking is not a new concept, a lot of companies are still learning how to deal with the challenges they face when taking on a large design initiative.

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May 16, 2016

Using Moment to Create a World Clock

If your client or your own company have offices across multiple time zones, collaborating with each other can be difficult. When you’re developing solutions for SharePoint, especially for global organizations, working with dates and times can be challenging but it doesn’t have to be. In this post I will show you how you can use a free tool to make handling dates much easier.

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