Director, Customer Obsession/Salesforce.com Practice
Industry veteran leads Rightpoint’s Customer Obsession strategy and advances the Salesforce practice.Tim is responsible for the strategic direction and growth of Rightpoint’s Salesforce practice. He also is responsible for implementing and supporting the strategy, process, team structure and metrics surrounding Rightpoint’s client partner program to further engrain the customer obsession mindset across all Rightpoint team members. Kippley also serves as an executive sponsor and client partner for several of Rightpoint’s strategic accounts.
With more than 18 years in Chicago’s technology services industry, Kippley’s career spans companies including Lexis Nexis, SPSS and Honeywell International. Most recently, Kippley served as Chief Strategy Officer for custom software development firm, Geneca, where he elevated the company’s customer service growth strategy, as well as account service strategies. Recognized as an exceptional mentor and coach, Kippley also developed new internal roles and processes.
EducationUniversity of Wisconsin-Madison, Mechanical Engineering
What Matters to Tim
- Combining curiosity, innovation, and a healthy obsession for adding value – never settle
- Mentoring and coaching – inspire and challenge our people and watch them achieve amazing things for our clients and themselves
- My family – my wife, Robin, and twins Annika & Zoe